Once an order is confirmed, Girvana Organics will generally not accept return or refund requests. However, in the situations described below, we are committed to working with our customers to find a fair and amicable solution.
In Case of Damaged Product
Girvana Organics must be notified of damaged products within 5 days of the delivery date. Please send an email to $Your Girvana Organics email address] with the following information:
- Order number
- Image of the invoice
- One image of the outer box
- Two clear images of the damaged product
In the case of multiple-item shipments, only the affected product can be returned and replaced. We will be happy to re-send and replace the product(s) promptly and will work with you to provide an amicable solution. Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.
In Case of Missing Product
Girvana Organics needs to be notified of any missing products within 5 days of the delivery date. Please send an email to $Your Girvana Organics email address] including:
- Order number
- Image of the invoice
- One image of the outer box
- Two clear images of the opened box showing all items received
While we are unable to accept a refund request for missing items, we will be happy to promptly re-send the missing product. You will receive a response to your email within 24-48 hours, with full assistance provided thereafter.
In Case of Spoiled Product
Girvana Organics needs to be notified of product spoilage within 10 days of the delivery date. Please send an email to $Your Girvana Organics email address] with:
- Order number
- Date of packaging/date of manufacture
- Clear images or a video of the product
Please note that we cannot accept returns due to variance in taste, texture, color, or aroma. Our products are completely natural and primarily handmade; therefore, no two batches will be identical. We make no compromises in our natural production process and use only the best natural ingredients to ensure maximum nutritional value is retained.
We will work with you to provide an amicable solution. Products will be replaced after due investigation and diligence, and we assure a fair outcome at all times. You will receive a response to your email within 24-48 hours, and full assistance will be provided thereafter.